FAQs
A compiled guide to common questions about the full range of DSI products, covering facial recognition, the Xentri series, firmware upgrades, and system integration. Whether you're deploying for the first time or handling routine maintenance, find quick answers here to significantly boost operational efficiency.
What are the main AIoT solutions offered by DSI?
We are an AIoT company with in-house software and hardware development capabilities, focused on developing intelligent recognition, data monitoring, and management platforms. We offer solutions including the UniFace facial recognition system, Xentri central intelligent monitoring, and a wide range of AIoT field integration applications, helping businesses keep pace with the latest technology and achieve automated, intelligent management.
Why choose DSI's technology over competitors in the market?
DSI has deep expertise in software-hardware integration and R&D. Our solutions are not only highly stable but also emphasize vertical system integration and strong environmental adaptability, allowing us to deliver the most cost-effective deployment architecture based on each client's actual needs and effectively resolve their pain points.
Which industry sectors are DSI's products suitable for?
Our products, technologies, and system services are widely used across diverse settings, including business offices, biotech and healthcare, smart factories, campuses, and large-scale public infrastructure. Whether for recognition applications, crowd flow control, or data monitoring, we offer tailored solutions to meet your needs.
We are a small business. Are DSI's systems also suitable for us?
Absolutely. Our products and systems are designed with excellent scalability and ease of deployment, allowing businesses to plan their implementation according to their current scale and gradually upgrade features or expand equipment as their business grows.
Which well-known enterprises or organizations are currently using DSI's systems?
DSI has served numerous government agencies, well-known enterprises, and small to mid-sized sites of various scales. We have proven, successful deployments across industries such as biotech and healthcare, government institutions, and commercial office buildings, helping clients achieve operational optimization and digital transformation.
How do DSI's products or systems perform in terms of status and reliability?
Our products and systems are built on a high-performance computing and development architecture, delivering excellent responsiveness and high system stability during deployment, ensuring smooth operation even under long-term, high-frequency use.
Does DSI's products or systems have comprehensive information security protection?
Information security is a core principle in our development.
The system fully implements the DSIP (Data Security Integrity Protocol) security framework, using high-strength data transmission encryption, strict access control, and detailed operation audit logs to ensure all application data and personal privacy receive the highest level of security protection.
Can DSI's products or systems integrate with existing software and hardware?
Yes. Our products and system platforms provide standardized API documentation to facilitate quick integration with a company's existing systems or hardware, maximizing the value of system integration.
How stable are DSI's products in special environments or scenarios?
Our products and systems have undergone extensive development and application testing. Whether in complex environments or demanding conditions such as industrial production lines, our products and systems operate reliably, delivering the best experience for users.
Does DSI's system have backup mechanisms in offline or unstable network environments?
Yes, the system features a comprehensive offline backup mechanism. Offsite backup and local storage mechanisms can be established according to client needs, so that even if the network connection is interrupted, front-end devices can continue to operate and perform tasks independently. Once the connection is restored, data is automatically and seamlessly synced to the central management backend, ensuring uninterrupted operations and complete data integrity.
Is DSI's product or system service pricing based on a one-time purchase or subscription model?
We offer flexible licensing models that can be discussed based on business needs, including a one-time purchase plan suited for long-term ownership, as well as a cloud subscription service that reduces upfront deployment costs.
Is it possible to arrange a product demonstration or consultation with a specialist?
Of course. You can fill out the "Contact Us" form on our official website, or call us directly at (02-25166750). Our sales team will then arrange an initial consultation with you and can provide a live demonstration or on-site introduction based on your facility and needs.
How long does the timeline typically take from contract signing to system go-live?
Standard projects typically take 2 to 4 weeks. For complex cross-system integrations or large-scale site deployments, the timeline will be assessed separately based on project scope.
Does DSI offer customization and development services?
Yes. We have a complete in-house software and hardware development team that can modify hardware or customize software interfaces to meet clients' specific needs, ensuring a perfect fit for your requirements.
What is the warranty period for hardware equipment?
The hardware equipment we provide typically comes with a 1-year manufacturer's warranty. Clients may also choose to purchase an extended warranty plan or an annual maintenance contract to ensure long-term, stable system operation.
Will DSI provide training and user education after system go-live?
Absolutely. Training is an essential part of our comprehensive service. During the acceptance stage, we provide detailed technical manuals and hands-on instruction from our specialists. We offer tailored guidance for administrators and general operators with different access levels, ensuring all relevant staff can quickly master the system's features.
If there are system connection issues, how should they be resolved?
We have a comprehensive technical support team. When an issue occurs, you can contact us for remote assistance to resolve it. If the problem persists, we can arrange for a specialist to visit the site for inspection and confirmation, ensuring the issue is resolved quickly.
Does your company provide 24/7 real-time technical support?
We provide real-time online support during business hours. For clients who have signed a specific service contract, we offer 24/7 emergency incident support to ensure uninterrupted business operations.
How can I obtain the latest software updates and feature upgrades?
During the warranty or contract period, we will assist with software optimization and security updates. For major feature upgrades, our team will proactively reach out to explain the details, ensuring clients continue to enjoy the most cutting-edge AIoT technology and services.
If there is a hardware device failure, what is the repair and processing procedure?
Please contact DSI, and we will send a technician to inspect the site in person. If the equipment is confirmed to be damaged, clients under warranty or contract will receive repair service or a replacement unit as agreed; for clients outside the warranty period, an engineer will assess the issue on-site and provide a transparent quote, with repairs carried out and a service fee charged only after mutual confirmation.
What are the main AIoT solutions offered by DSI?
We are an AIoT company with in-house software and hardware development capabilities, focused on developing intelligent recognition, data monitoring, and management platforms. We offer solutions including the UniFace facial recognition system, Xentri central intelligent monitoring, and a wide range of AIoT field integration applications, helping businesses keep pace with the latest technology and achieve automated, intelligent management.
Why choose DSI's technology over competitors in the market?
DSI has deep expertise in software-hardware integration and R&D. Our solutions are not only highly stable but also emphasize vertical system integration and strong environmental adaptability, allowing us to deliver the most cost-effective deployment architecture based on each client's actual needs and effectively resolve their pain points.
Which industry sectors are DSI's products suitable for?
Our products, technologies, and system services are widely used across diverse settings, including business offices, biotech and healthcare, smart factories, campuses, and large-scale public infrastructure. Whether for recognition applications, crowd flow control, or data monitoring, we offer tailored solutions to meet your needs.
We are a small business. Are DSI's systems also suitable for us?
Absolutely. Our products and systems are designed with excellent scalability and ease of deployment, allowing businesses to plan their implementation according to their current scale and gradually upgrade features or expand equipment as their business grows.
Which well-known enterprises or organizations are currently using DSI's systems?
DSI has served numerous government agencies, well-known enterprises, and small to mid-sized sites of various scales. We have proven, successful deployments across industries such as biotech and healthcare, government institutions, and commercial office buildings, helping clients achieve operational optimization and digital transformation.
How do DSI's products or systems perform in terms of status and reliability?
Our products and systems are built on a high-performance computing and development architecture, delivering excellent responsiveness and high system stability during deployment, ensuring smooth operation even under long-term, high-frequency use.
Does DSI's products or systems have comprehensive information security protection?
Information security is a core principle in our development.
The system fully implements the DSIP (Data Security Integrity Protocol) security framework, using high-strength data transmission encryption, strict access control, and detailed operation audit logs to ensure all application data and personal privacy receive the highest level of security protection.
Can DSI's products or systems integrate with existing software and hardware?
Yes. Our products and system platforms provide standardized API documentation to facilitate quick integration with a company's existing systems or hardware, maximizing the value of system integration.
How stable are DSI's products in special environments or scenarios?
Our products and systems have undergone extensive development and application testing. Whether in complex environments or demanding conditions such as industrial production lines, our products and systems operate reliably, delivering the best experience for users.
Does DSI's system have backup mechanisms in offline or unstable network environments?
Yes, the system features a comprehensive offline backup mechanism. Offsite backup and local storage mechanisms can be established according to client needs, so that even if the network connection is interrupted, front-end devices can continue to operate and perform tasks independently. Once the connection is restored, data is automatically and seamlessly synced to the central management backend, ensuring uninterrupted operations and complete data integrity.
Is DSI's product or system service pricing based on a one-time purchase or subscription model?
We offer flexible licensing models that can be discussed based on business needs, including a one-time purchase plan suited for long-term ownership, as well as a cloud subscription service that reduces upfront deployment costs.
Is it possible to arrange a product demonstration or consultation with a specialist?
Of course. You can fill out the "Contact Us" form on our official website, or call us directly at (02-25166750). Our sales team will then arrange an initial consultation with you and can provide a live demonstration or on-site introduction based on your facility and needs.
How long does the timeline typically take from contract signing to system go-live?
Standard projects typically take 2 to 4 weeks. For complex cross-system integrations or large-scale site deployments, the timeline will be assessed separately based on project scope.
Does DSI offer customization and development services?
Yes. We have a complete in-house software and hardware development team that can modify hardware or customize software interfaces to meet clients' specific needs, ensuring a perfect fit for your requirements.
What is the warranty period for hardware equipment?
The hardware equipment we provide typically comes with a 1-year manufacturer's warranty. Clients may also choose to purchase an extended warranty plan or an annual maintenance contract to ensure long-term, stable system operation.
Will DSI provide training and user education after system go-live?
Absolutely. Training is an essential part of our comprehensive service. During the acceptance stage, we provide detailed technical manuals and hands-on instruction from our specialists. We offer tailored guidance for administrators and general operators with different access levels, ensuring all relevant staff can quickly master the system's features.
If there are system connection issues, how should they be resolved?
We have a comprehensive technical support team. When an issue occurs, you can contact us for remote assistance to resolve it. If the problem persists, we can arrange for a specialist to visit the site for inspection and confirmation, ensuring the issue is resolved quickly.
Does your company provide 24/7 real-time technical support?
We provide real-time online support during business hours. For clients who have signed a specific service contract, we offer 24/7 emergency incident support to ensure uninterrupted business operations.
How can I obtain the latest software updates and feature upgrades?
During the warranty or contract period, we will assist with software optimization and security updates. For major feature upgrades, our team will proactively reach out to explain the details, ensuring clients continue to enjoy the most cutting-edge AIoT technology and services.
If there is a hardware device failure, what is the repair and processing procedure?
Please contact DSI, and we will send a technician to inspect the site in person. If the equipment is confirmed to be damaged, clients under warranty or contract will receive repair service or a replacement unit as agreed; for clients outside the warranty period, an engineer will assess the issue on-site and provide a transparent quote, with repairs carried out and a service fee charged only after mutual confirmation.
- Phone: +886-2-2516-6750
- Address: 7F, No. 55, Xing'ai Road, Neihu District, Taipei
- Email: Sales01@dsi-solution.com